Refund Policy
Last Updated: December 18, 2025
At Sherwood Laundry, we believe in simple, fair policies. We want you to stay because you love our service, not because you're locked into a contract.
Month-to-Month Subscriptions
All of our subscription plans are month-to-month with no long-term commitments. You can cancel your subscription at any time, for any reason. There are no cancellation fees or penalties.
How Cancellations Work
- You may cancel your subscription at any time by contacting us via email or phone
- Your service will continue through the end of your current billing period
- You will not be charged for any future billing periods after cancellation
- Any scheduled pickups within your paid period will still be honored
Refunds for Subscription Plans
Since our subscriptions are month-to-month and you can cancel at any time, we generally do not offer refunds for partial months. However, we understand that circumstances vary. If you have a special situation, please contact us and we'll do our best to work with you.
Individual Bag Purchases
Individual bag purchases are non-refundable once laundry has been picked up, as processing begins immediately. If you need to cancel a scheduled pickup before it occurs, please contact us as soon as possible and we will issue a full refund.
Service Issues
If we fail to deliver on our service promise, we will make it right. This includes:
- Missed pickups: We'll reschedule at your convenience or provide a credit
- Late deliveries: Contact us and we'll provide a service credit
- Damaged items: We'll work with you to resolve the issue fairly
- Lost items: We'll compensate you for the reasonable value of lost items
Pausing Your Subscription
Going on vacation or just need a break? Instead of cancelling, you can pause your subscription. Contact us to pause your service, and we'll hold your spot without charging you until you're ready to resume.
Contact Us
To cancel, pause, or discuss any refund-related questions:
- Email: help@sherwoodlaundry.com
- Phone: 503-451-0062
We typically respond within one business day and will process your request promptly.